The changes are made according to the existing values.

Changes are accepted within 14 days from the day of receipt based on the receipt documents. For returns exceeding 14 days, Phototech kavala reserves the right not to accept the product change. All returned items must be picked up by us in the original condition in which you received them, with no signs of wear or use.

If the product does not meet the above conditions it will be returned to the sender at his own expense.

* Return conditions:
The above conditions must be met in full in order to accept the return of the order, returns without prior notice, will NOT be accepted.

Return Process

For all cases where you wish to return the product you purchased (resize / design or replace), you must either re-order electronically with the products you wish to receive and write at the end of the order, in the comments regarding change, or contact. 2510 620200. In addition, you must send the product / products you wish to return to the address El. Venizelou 35 KAVALA, so that as soon as we receive it we can promote your new order!

money return

You have 14 days to withdraw from the purchase you may have made through our online store, without stating the reasons or providing us with any explanation (unnecessary withdrawal). The right of withdrawal is exercised when you want to return the product you bought from our online store, and get your money back.

The above deadline of fourteen (14) calendar days for the exercise of the right of withdrawal, is exercised from the next day that you or a person you have indicated to us as responsible for the receipt of your products (other than the carrier) acquired the physical possession of the purchased goods.

withdrawal procedure

To exercise the right of withdrawal you must within 14 days send us the completed application that you find HERE.

The return of the products is charged with the shipping costs € 3.50.
In case you have been charged shipping (€ 3.50) on the original order, the entire value of the products will be refunded.
In case you were not charged for shipping in the original order, the value of the products is refunded minus € 3.50 of shipping from their return to us.
(do not include cash on delivery costs that you may have paid).

It is clarified, however, that in order to get your money back in case of withdrawal, the product must be in excellent condition, received without damage and complete, within its original packaging and accompanied by all relevant documents. Phototechkavala.gr does NOT receive products that are returned upon your departure and which have dirt, damage, abrasions, creases and generally give us the impression that they have been used beyond what is necessary to determine their suitability.

Also, the returned product must be accompanied by all the necessary documents that you received upon receipt, otherwise phototechkavala.gr does NOT receive them as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms hereof.

* The right of withdrawal does not apply in cases where the purchase of products has taken place in a physical store Phototech kavala.

wrong shipments

In case the product you received does not coincide with the product of your order, its return must be made within 3 days from the day of receipt. In this case there is no customer charge for the replacement. Contact us at 2510 620200 or email us at: info@phototechkavala.gr.

defective products

In the event of a defect in the product we sell to you, you can: (a) request repair at no charge, unless this is impossible or requires disproportionate costs or its replacement with another, or (c) withdraw. The above obligations of our Company cease in case the defect has been caused by you, or the product that is returned has dirt, damage, abrasions, creases and generally creates the impression that it has been used beyond what is necessary to determine its suitability. , or in the narrow or broad sense of force majeure. In any case, the products must be accompanied by the necessary legal documents and receipts. You must exercise the above rights within fourteen (14) calendar days from the receipt of your products, and this deadline starts from the day of receipt and in any case within it you must have returned the product to us. You can inform us at the following contact details: Telephone: 2510 620200 or Email: info@phototechkavala.gr.